Terms and Conditions

Payment Structure

If you book a consultation with us, there will be an initial £35 charge, but this will be deducted from the cost of your wedding cake if you book your wedding cake with us. 

 

A £50 non-refundable and non-transferable deposit is required to secure your wedding booking, for celebration cakes this is £20.  

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Cleared payment of the entire balance must be received no later than 6 weeks before the cake is required.  Cleared payment of the entire balance must be received by the due date for work on your cake to be completed.

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In the event of non-payment of the balance, we reserve the right to cancel the order and the deposit is forfeited.

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Cake orders which are cancelled at short notice, within 6 weeks of the order date, will still be charged for in full, as we are rarely able to rebook dates at such short notice. Any work already carried out or items ordered in for your order are also chargeable.

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As we are pricing for events well into the future, we reserve the right to add an increase to the cost of the cake if our costs rise significantly.  This will not exceed 10% of the quoted price.

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 If there is any error or omission in the Quote, Lissies Bakes reserves the right to change the contract sum on the Quote. This clause applies even if the Quote has been accepted by the customer.

 

Alterations

Where possible we will accommodate changes, you wish to make to your cake order but this may incur additional cost.  No changes can be made less than 4 weeks prior to delivery/collection.

 

Cake Delivery/Collection

As part of our service, we offer a personal delivery and set up service for wedding cakes.  This service is subject to availability and advance booking is essential. We will liaise with your venue prior to delivery to schedule a delivery slot and check that all arrangements for assembly such as cake stand, and table have been taken care of.  Please contact us for a delivery quotation.

 

Please note: At point of delivery, the cake becomes the responsibility of the venue.  This is confirmed in the form of a signature by a nominated person e.g. your wedding planner or other member of staff at your venue.

 

If you wish to collect your order from Lissies Bakes we will provide you with transport, assembly and storage instructions where required. We will give you a collection time and we will contact you should any changes to the time be necessary.  Should for any reason an order not be collected, we will endeavour to contact you to re-arrange a new time for collection, however we do not offer refunds or replacements for orders that have not been collected at the agreed date and time.

​Once collected, the full responsibility for the safety of the order is with the client and we are not liable for any damages thereafter.

 

Fresh Flower Usage

In the case of fresh flower usage, the responsibility for the flowers’ safety, quality, freshness, colour and safe food practice, will rest with the florist and not with Lissies Bakes.

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Naked, Semi Naked and Buttercream Finish Cakes

These types of cake are not as stable as a fully iced cake and in hot weather or in a hot venue, the buttercream can soften or melt, which can cause the cake to settle or slide. 

 

Allergies

Lissies Bakes products contain butter (Milk), gluten (wheat) and eggs and are made in an environment that handles nuts, soya and alcohol.  Nut, gluten, dairy and alcohol-free cakes can be made on request, however we cannot guarantee there has been no cross contamination due to the nature of production. Please note that some food colourings may have an effect on behaviour in children.

Please speak to a member of staff if you want to know about our ingredients.

Lissies Bakes accepts no liability to customers suffering from an allergic reaction from eating our products.  It is the client’s responsibility to inform all parties consuming a Lissies Bakes product of the afore mentioned.

 

Complaints

All cakes require a signature on delivery/collection. This indicates you are happy with the product received. If you are not happy, please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect /misspelled names or incorrect choice of cake. We always keep samples of our products for a reasonable time. In addition, we always take photographs of the cakes prior to delivery /collection and also when the cake is set up at the venue.

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Complaints are extremely rare. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box, we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 24 hours of delivery/collection.

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We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care.

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Please note is it very common for icing to crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual's tastes are different.

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Please note we can only deal with the customer who originally placed the order.

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Our Products

Products made by Lissies Bakes are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on our page are for guidance purposes only.

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Storage

All cakes/cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight. Freezing or refrigerating our cakes or cupcakes is not recommended. Please note cupcakes should be consumed within 2 days and cakes within 3 days.

 

Cancellations

If the order is cancelled by the customer, charges are as follows:

More than 90 days before the agreed date – deposit

Ninety days to six weeks prior to the date – deposit plus half the remaining cost.

Less than six weeks prior to the date – full amount is due.

 

The deposit is non-refundable and non-transferable, plus any expenses already incurred by Lissies Bakes in respect of the order, will be chargeable.

 

Cancellation by Lissies Bakes: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

In the event of exceptional circumstances, such as serious illness, Lissies Bakes will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.

 

Postponement

Postponements are subject to the same payments as a cancellation.  Lissies Bakes will transfer any payments made to a new wedding date, providing we have availability for that new date.   If the new date is not available, the deposit cannot be refunded or transferred.  We are only able to transfer a booking on one occasion.  Any further postponements will be treated as a cancellation. 

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Cake Stand Hire

A security deposit of £100 is payable with the final balance.  It is the responsibility of the client to return the cake stand to the premises of Lissies Bakes, undamaged, within three working days of the wedding.   When the cake stand is safely returned, the security deposit will be refunded.  If the stand is not returned or returned damaged, the cost of a replacement stand will be deducted from the security deposit.

 

General

All designs and intellectual property rights remain the property of Lissies Bakes.

We reserve the right to use images of your cake for any form of advertising and promotion, including web-based promotions, social media, brochures, galleries, and competitions.

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Privacy Policy

Lissies Bakes is committed to protecting your privacy. We only hold the minimal personal data required to fulfil your order. Your data is held solely to facilitate your order and for the purpose of effective communication between the customer and Lissies Bakes. We do not sell, lease or pass on the information you provide to third parties, unless legally required to do so.  However, our accountant and website provider do have access to limited data and have their own privacy policies.

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Payment Processing – we work with trusted third-party payment processing providers in order to securely take and manage payments.

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We take appropriate security measures to protect your personal information. All digital information held by Lissies Bakes is held on a laptop or phone which is password protected.  These passwords are updated regularly, and the devices have the relevant security software.

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We will keep your information for as long as we need it for the purpose it is being processed and our obligations under other laws.

 

Cookies

Our website uses functional cookies to keep track of items kept in the cart, logged in users and comments on blog posts.  As a rule, cookies will make your browsing experience better.  However, you may prefer to disable cookies on this site and the most effective way to do this is to disable cookies in your browser.

 

You do have the right to ask at any time about your data and how it is used.  Please email us at lissiesbakes@outlook.com if you have any concerns.